When you receive an ADA demand letter, the situation can feel overwhelming and urgent.
We handle the digital accessibility side of the process so you can stay focused on running your business.
The first step is reviewing the digital accessibility issues identified in the ADA demand letter and performing a manual digital accessibility audit of your site, using WCAG as the technical standard.
This helps determine:
Remediation addresses digital accessibility barriers in:
If an accessibility overlay is part of the problem, we can remove it and replace it with fixes that address digital accessibility at the source.
A clear record of the digital accessibility work may include:
We can also coordinate with your internal team or other developers when needed.
We do not provide legal advice. We can work directly with your attorney to provide updates, share documentation, and incorporate their legal guidance into the digital accessibility work.
The goal is simple: understand the digital accessibility issues, fix what needs to be fixed, and document the work.
Did you receive an ADA Demand Letter?
Don't panic, and don't ignore it either. An ADA demand letter means someone claims your website isn't accessible to people with disabilities. We'll help you understand what it means and what to do next.
What is an ADA Demand Letter?
It's a formal notice claiming your website violates the ADA because it's not accessible to people with disabilities. It's often sent before a lawsuit is filed, so responding quickly matters.
Do I have to respond to an ADA Demand Letter?
You're not legally required to respond, but ignoring it increases your risk of a lawsuit. A prompt, documented response showing good-faith remediation efforts can help resolve the issue before it escalates.
Should I just fix the issues named in the letter?
Fixing only what's named in the ADA demand letter rarely holds up. We conduct a full audit so you're addressing the real scope of the problem, not just the parts someone happened to flag.
How fast can you help after I receive an ADA Demand Letter?
We move quickly. Once you reach out, we can typically begin your audit within days, since timing matters most in the early stages of a demand letter.
What does your process look like?
We audit your site against WCAG 2.2 Level AA, prioritize the fixes that matter most, and provide documentation showing your remediation efforts. This gives you a clear record if the matter continues.
Will fixing my site make the ADA Demand Letter go away?
Remediation alone doesn't resolve a legal claim, but it strengthens your position. We recommend looping in an attorney for the legal response while we handle the technical side.
Do you work with my attorney?
Yes. We regularly work alongside legal counsel, providing audit findings, remediation plans, and documentation they can use directly in your response or settlement discussions.
What if I get another ADA Demand Letter later?
Ongoing WCAG compliance is the best protection against future claims. We offer maintenance plans to keep your site compliant as it evolves, reducing the odds of a repeat ADA demand letter.
How do I get started?
Book a free consultation. We'll review your letter, explain your options, and outline a remediation plan built around your timeline and budget.
Schedule your free consultation today. We'll review your letter, explain your options, and help you build a response that protects your business.
